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Industry Focus
Education
Intelligent learning
Support ticket load reduced by up to 45%
How We Help
• Student and staff copilots for always-on support
• Campus service automation and knowledge search
• Institution-wide analytics for planning and outcomes
Mini Case Study
Digital Campus Helpdesk Copilot
Higher education institution
Challenge
IT and admin teams handled high-volume repetitive support requests during peak enrollment periods.
APSEL Approach
APSEL deployed a multilingual campus copilot, automated service workflows and established real-time service analytics.
Measured Outcomes
45% reduction in support ticket load
Higher self-service adoption across students
Faster request turnaround during peak periods
Technology Footprint
Copilot Studio
Power Platform
SharePoint
Power BIBring this model to your education organization
We can blueprint a phased roadmap with quick wins, governance and measurable outcomes.